A simple, cost-effective way to gain deep insight into a property through a focused stay-based evaluation.
Tell us the hotel, timing and any specific areas you want reviewed.
Using the GEE model, we review the experience across a typical stay and key touchpoints.
Within 48 hours, you receive a structured report with clear findings and evidence.
The GUESTX Challenge is designed to be simple to commission, operationally discreet and focused on evidence that can be acted on quickly.
We agree the areas of concern, the preferred stay window and any operational moments that should be observed.
GUESTX completes the stay during the pre-agreed period, without confirming the exact arrival date in advance.
Following the stay, we meet with the appointed contact to discuss the headline issues and immediate observations.
A structured report is then provided, usually within 48 hours, with clear findings, evidence and practical next steps.
A clear two-part structure that keeps the assessment simple, controlled and easy to approve.
Includes reporting, structured analysis, incidentals and travel contribution for the GUESTX Challenge assessment.
Bed and breakfast rate plus dinner, charged transparently according to the agreed property, stay window and booking conditions.
A practical route into independent property evaluation.
Where possible, we prefer a stay window rather than a fixed night.
Consulting support is available where the report identifies deeper operational issues.
An independent, evidence-led assessment designed to reveal what is working, what is being missed and where the greatest opportunities for improvement exist.