Our services are accessed in one of two ways: through the full GEE Factor model, or directly through consultancy when a specific issue already needs attention.
Some hotels need a complete model-led understanding of the Guest experience. Others need focused consultancy support for a known operational, service or standards issue.
Best when the hotel wants to understand the full Guest experience through Exploration, Experience, Evidence, Evaluation and Evolution.
Best when the hotel already knows the issue and needs targeted support for a specific department, standard, process or service challenge.
This route is best when a hotel wants to understand the Guest journey properly before moving into evaluation, service enhancement and longer-term improvement.
Independent review of properties, operators and portfolio standards.
Operational insight that supports consistency, loyalty and revenue.
Objective property reviews shaped into reader-friendly content.
Bespoke reporting for special stays, weddings, events and major travel decisions.
When the challenge is already known, we support improvement in service delivery, housekeeping, hygiene, brand compliance, training and operational standards — with focused consultancy for the areas Guests notice most.
Room cleanliness, presentation, comfort, sleep readiness and housekeeping control reviewed from the Guest perspective.
Explore Housekeeping →Sequence of service, outlet standards, team behaviours and service consistency assessed across restaurants, bars, lounges and events.
Explore F&B →Reception, arrival, lobby presence, Guest handling and front-of-house service protocols assessed where the hotel makes its first impression.
Explore Front of House →Pre-arrival, in-house and post-stay communications reviewed across the full communications mix, from tone of voice to ownership and timing.
Explore Communications →Service enhancement support that turns evidence into stronger behaviours, better recovery and memorable Guest moments.
Explore Xperience Xceptional →Practical, evidence-led training that helps hotel teams turn service standards into memorable Guest Xperiences.
Explore Training →These high-intent review services can sit within the GEE Factor model or be used as focused consultancy support for the standards, departments and Guest journey moments most likely to influence trust, satisfaction and commercial performance.
Independent review of the full Guest journey, from discovery and arrival to departure and post-stay perception.
Explore evaluation →Evidence-led review of room readiness, cleanliness, SOPs, training, controls and the full Guest perspective.
Explore housekeeping audit →Independent assessment of how intended standards are actually delivered across the live Guest journey.
Explore brand standards →Arrival, reception, lobby presence, Guest handling, departure and service recovery reviewed in context.
Explore FOH review →Restaurants, bars, lounges, breakfast, in-room dining and sequence of service reviewed from the Guest view.
Explore F&B review →Room cleanliness, comfort, condition, usability and sleep readiness assessed as the core hotel product.
Explore room standards →An independent, evidence-led assessment designed to reveal what is working, what is being missed and where the greatest opportunities for improvement exist.